Refund & Cancellation Policy

1. Free trial

Every new organization starts with a 14-day free trial of the Solo Advocate plan. No card is needed and nothing is charged during the trial. If you do not choose a plan, the trial simply ends; nothing needs to be cancelled.

2. Cancelling your plan

• You can cancel at any time from Billing in your Zimni workspace.
• Your plan stays active until the end of the period you have already paid for. You are not charged again after you cancel.
• When the paid period ends, your workspace becomes read-only: you can still view and download everything, and your remaining Zimni Credits are kept.
• You can resume your plan at any time before the period ends.
• Downgrades work the same way: they take effect at your next renewal, and you keep your current plan until then.

3. Cancelling a payment before it completes

• If you leave the card payment page before paying, nothing is charged.
• A Raast payment request that you do not approve expires on its own, and nothing is charged.
• Once a payment has gone through (a plan, an upgrade or a credit pack), it cannot be cancelled. See section 4 for the cases where we refund it.

4. Refunds

Zimni is a digital service that you can use immediately after paying, so payments are not refundable. This includes the unused part of a billing period, plan downgrades, and Zimni Credits, whether used or unused.

We refund in full, to the original payment method, in these cases:

• Billing errors: for example, you were charged the wrong amount, or charged after your cancellation had taken effect.
• Duplicate charges: you were charged more than once for the same invoice.

5. How to request a refund

Email contact@tkhex.com or call 0322-7957002 with your organization name, the invoice number (for example ZMN-000123, shown on your invoice and receipt email) and a short description of the problem.

6. Refund turnaround time

• We acknowledge your request within 2 working days.
• Approved refunds are processed within 14 business days, back to the card or account you paid with.
• Your bank may take a few additional days to show the refund on your statement.

7. Delivery

Zimni is delivered online, in Pakistan and abroad; nothing is shipped. Your plan or credits are available in your workspace as soon as the payment is confirmed.

8. Contact and complaints

Not happy with how a refund request was handled? See our complaints process. These policies form part of our Terms of Service.